1. Cancellation Policy

 

Customer-Initiated Cancellations:

Up to 24 Hours Before Appointment Time: Customers can cancel their booking up to 24 hours before the scheduled appointment time and receive a full refund.

Less Than 24 Hours Before Appointment Time: If a cancellation is made less than 24 hours before the scheduled appointment time, the customer will be eligible for a 50% refund of the service fee.

 

2. Refund Policy

 

Eligible Refunds:

• Refunds will be processed if a service is canceled within the eligible timeframe as mentioned above.

• In the event of dissatisfaction with the service, customers can request a partial refund within 24 hours of the service completion. These requests will be evaluated on a case-by-case basis.

Processing Time:

• Refunds will be processed within 5-7 business days from the date of approval. The funds will be returned to the original payment method used during booking.

Non-Refundable Fees:

• Any service-specific fees, such as transaction or processing fees, are non-refundable.
   

3. Rescheduling Policy

 

Customer-Initiated Rescheduling:

• Customers may reschedule their service up to 48 hours before the original appointment time without any additional charges.

• Rescheduling within 48 hours of the appointment may incur a rescheduling fee equivalent to 20% of the service fee.

Platform-Initiated Rescheduling:

If rescheduling is necessary due to provider unavailability or other platform-related issues, customers can reschedule at no additional cost or choose to receive a full refund.

 

4. No-Show Policy

If a customer does not show up for their scheduled service without prior cancellation or rescheduling, the full service fee will be charged, and no refund will be provided.

 

5. Contact Us

For any inquiries regarding cancellations, refunds, or rescheduling, customers can contact our support team at support@kasi.care or call us at +91 7042707775. Our team is available between 10 am - 8pm, Monday-Friday to assist you.