Refund Policy

At Kasicare, we are committed to providing high-quality mental health services and ensuring our users are satisfied with their experience. However, if you are not completely satisfied with our services, we offer the following refund policy:

Eligibility for Refunds

• Timeframe: Refund requests must be made within 14 days of the initial subscription purchase.
• Conditions: Refunds will only be granted for the first month of service. Subsequent months are non-refundable.
• Proof of Purchase: A valid proof of purchase (such as a receipt or order number) must be provided.

Non-Refundable Items

• Fees for one-time services or consultations.
• Subscriptions that have been used for more than 14 days.
• Discounted or promotional subscription packages.

How to Request a Refund

To request a refund, please contact our customer support team at support@kasicare.com with your order details and the reason for your refund request. Our team will review your request and respond within 5-7 business days.

Cancellation Policy

Monthly Subscriptions

• You can cancel your monthly subscription at any time. Upon cancellation, you will continue to have access to the service until the end of your current billing period.
• No refunds will be provided for partial months after the initial 14-day refund period.

Annual Subscriptions

• Annual subscriptions can be canceled at any time, but refunds will only be provided if the cancellation request is made within 14 days of the initial purchase.
• After the initial 14-day period, no refunds will be provided, but you will retain access to the service for the remainder of the subscription term.

How to Cancel Your Subscription

To cancel your subscription, log in to your Kasicare account, go to the “Account Settings” section, and select “Cancel Subscription.” Follow the prompts to complete the cancellation process. Alternatively, you can contact our customer support team at support@kasicare.com for assistance.

Changes to This Policy

Kasicare reserves the right to modify or update this refund and cancellation policy at any time. Any changes will be communicated to users via email and will be effective immediately upon posting.

For any questions or concerns regarding this policy, please contact our customer support team at support@kasicare.com.